Privacy Policy

1. Introduction

Baan Advocate ("we", "us", "our") is a family law practice located at 27/3 Nimmana Haeminda Road Lane 11, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand. We are committed to handling personal information with care, transparency, and in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable laws.

This policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to that data. It applies to information collected through this website and through direct correspondence with the practice.

If you have any questions about this policy, you may contact us at [email protected].

2. What Personal Data We Collect

We may collect the following types of personal information:

• Full name and contact details (email address, telephone number)
• Postal address, where relevant to your matter
• Information about your legal matter shared during enquiries or consultations
• Technical data from website use — including IP address, browser type, pages viewed, and duration of visit (collected via analytics tools)
• Cookie preferences and consent records

We collect data when you complete the contact form on our website, send us an email, telephone the office, or engage us for legal services.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent — when you submit an enquiry or agree to receive communications from us
• Contractual necessity — when we need your information to carry out legal services you have engaged us for
• Legitimate interest — when we maintain records of communications or use analytics to improve our website
• Legal obligation — when we are required by law to retain or disclose information

4. How We Use Your Information

Personal data collected is used for the following purposes:

• Responding to your enquiries and providing legal counsel
• Managing your legal matter and maintaining case records
• Communicating procedural updates and scheduling
• Complying with legal and professional obligations
• Improving the function and content of this website through anonymised analytics

We do not use personal data for direct marketing without your explicit consent, and we do not sell or trade personal data to any third party.

5. Data Sharing

Your personal data is not shared with third parties except in the following circumstances:

• Where necessary to conduct your legal matter — for example, with courts, registries, translators, or other legal advisers
• With trusted service providers who assist in operating this website, subject to confidentiality obligations
• Where required by law, regulation, or court order

Any third party with whom data is shared is required to handle it in accordance with applicable data protection standards.

6. Data Retention

Client matter files are retained for a minimum of seven years following the conclusion of a matter, as required by professional obligations. Website enquiry data that does not proceed to an engagement is retained for up to 12 months. Analytics data is retained in aggregated, anonymised form.

Where data is no longer required, it is securely deleted or anonymised.

7. Cookies and Analytics

This website uses cookies to function correctly and to understand how visitors use the site. These include essential cookies required for basic operation, and optional analytics and preference cookies that are set only with your consent. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

8. Data Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls, secure storage, and regular review of data handling practices. In the event of a data breach that affects your rights, we will notify you and the relevant authority as required by applicable law.

9. Your Rights

Under the Thai PDPA, you have the following rights in relation to personal data we hold about you:

• Right of access — to request a copy of data we hold
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion, where no legal obligation requires retention
• Right to data portability — to receive your data in a structured format where technically feasible
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have done so, we will take steps to delete that information promptly.

12. Policy Updates

This policy may be updated from time to time to reflect changes in our practices or applicable law. The date at the top of this page reflects when the policy was last revised. Continued use of this website following an update constitutes acceptance of the revised policy.

13. Contact

For any data protection enquiries:

• Email: [email protected]
• Post: Baan Advocate, 27/3 Nimmana Haeminda Road Lane 11, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand